Dhivya Suryadevara has resigned as president of Fiserv, effective Tuesday (July 7), according to a filing by the company with the Securities and Exchange Commission (SEC). Suryadevara’s departure cites a ‘good reason’ clause stipulated in her offer letter, and she will remain a non-executive officer employee through July 31 to facilitate an orderly transition of her responsibilities.
The ‘good reason’ provisions, detailed in her offer letter dated August 28, 2025, and included in Fiserv’s Annual Report on Form 10-K for the year ended December 31, 2025, encompass specific triggers. These include a material reduction in base salary or annual incentive compensation target, a material adverse change to her duties or responsibilities, or a change to the company’s CEO. The timing of Suryadevara’s resignation closely follows a significant leadership transition at Fiserv.
Recent Leadership Changes at Fiserv
Just weeks prior to Suryadevara’s resignation, Fiserv announced a change at its helm. On June 15, Mike Lyons stepped down from his role as CEO and member of the board of directors to assume the CEO position at Truist. Concurrently, Fiserv appointed Takis Georgakopoulos, who previously served as its co-president leading Technology and Merchant Solutions, as the new CEO and a member of the board of directors, effective the same day. This change in CEO directly aligns with one of the ‘good reason’ events outlined in Suryadevara’s contract, providing a clear context for her decision.
Suryadevara’s Tenure and Background
Suryadevara joined Fiserv relatively recently, with her appointment as co-president, heading Financial Solutions, Sales and Operations, becoming effective December 1, 2025. This move was announced in an October press release approximately eight months before the recent CEO transition. Prior to her tenure at Fiserv, Suryadevara held prominent leadership roles, including CEO of Optum Financial and Optum Insight at UnitedHealth Group. Her extensive career also includes senior leadership positions at Stripe and General Motors, underscoring a diverse background in finance and technology sectors.
Interim Leadership for Financial Solutions
In response to Suryadevara’s departure, Fiserv has moved swiftly to ensure continuity in its Financial Solutions business. The company announced in its Tuesday SEC filing the immediate appointment of Andrew Gelb and Srini Krish as interim leaders for this critical segment. Gelb, who joined Fiserv in 2014, currently serves as the company’s executive vice president and chief operating officer for Financial Solutions. Krish, also a Fiserv veteran since 2014, holds the position of head of technology and operations for Financial Solutions. Their combined experience within the company is expected to provide stability during this transitional period.
Despite the leadership changes, Fiserv reaffirmed its financial outlook for the full year 2026. In a June 15 press release announcing Lyons’ departure, the company reiterated the projections it initially provided on May 5. This outlook anticipates organic revenue growth ranging from 1% to 3% and adjusted earnings per share between $8 and $8.30 for 2026. The company’s reaffirmation of its financial targets suggests a focus on maintaining operational stability amidst executive transitions.
